Privacy Policy

1. Introduction and Overview

Welcome to Home Style Now ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website homestylenow.com (the "Website") or engage with our home decor services.

This Privacy Policy applies to information we collect through our Website, email, text, and other electronic communications. By accessing or using our Website, you consent to the collection, use, and disclosure of information in accordance with this Privacy Policy.

We operate in the Netherlands and comply with Dutch and European Union data protection laws, including the General Data Protection Regulation (GDPR).

2. Information Collection

We may collect several types of information from and about users of our Website, including:

2.1 Personal Data

• Contact Information: Name, email address, postal address, phone number, and other similar contact information when you register, place an order, subscribe to newsletters, or contact us.
• Account Information: Username, password, account preferences, and purchase history.
• Payment Information: Credit card numbers, billing addresses, and other payment details when you make purchases (this information is processed securely through our payment processors).
• Correspondence: Records of your communications with us regarding customer service inquiries, feedback, or other questions.

2.2 Non-Personal Data

• Usage Data: Information about how you interact with our Website, including pages viewed, time spent on pages, navigation paths, and other diagnostic data.
• Device Information: Information about your device, including IP address, browser type, operating system, and other technology on the devices you use to access our Website.
• Location Data: General location information based on your IP address.

3. Use of Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Website and services
• Process and fulfill your orders, purchases, and other transactions
• Create and manage your account
• Send you order confirmations, updates, and support messages
• Send you marketing communications (with your consent where required by law)
• Respond to your inquiries, comments, or concerns
• Analyze usage patterns to improve user experience
• Protect the security and integrity of our Website
• Comply with legal obligations
• Personalize your experience with content and product recommendations

We process your personal data based on one or more of the following legal grounds:

• Your consent
• Performance of a contract with you
• Compliance with a legal obligation
• Our legitimate interests, provided they do not override your fundamental rights and freedoms

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Website and to hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

4.1 Types of Cookies We Use

• Essential Cookies: Necessary for the Website to function properly.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Website.
• Functionality Cookies: Enable the Website to provide enhanced functionality and personalization.
• Targeting Cookies: Record your visit to our Website, the pages you have visited, and the links you have followed to deliver more relevant advertisements.

4.2 Cookie Management

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website. For more information about cookies, visit www.allaboutcookies.org.

4.3 Do Not Track

We do not currently respond to "Do Not Track" signals from web browsers as there is no consistent industry standard for compliance.

5. Third-party Sharing

We may share your personal information with the following categories of third parties:

• Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, including payment processing, order fulfillment, data analysis, email delivery, hosting services, customer service, and marketing assistance.
• Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
• Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
• Legal Requirements: We may disclose your information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law or to protect our rights.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

6. Data Storage and Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

6.1 Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

6.2 Security Measures

Our security measures include:

• Encryption of sensitive data
• Secure networks and servers
• Regular security assessments
• Access controls for our systems
• Staff training on data protection

6.3 Data Breach

In the event of a data breach that compromises your personal information, we will notify you and relevant authorities as required by applicable law.

7. User Rights

Under the GDPR and Dutch data protection laws, you have certain rights regarding your personal data:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
• Right to Withdraw Consent: If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. Children's Privacy

Our Website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us at [email protected]. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

9. International Data Transfers

We are based in the Netherlands, but may process, store, and transfer personal data in countries outside the European Economic Area (EEA). When we transfer your personal data outside the EEA, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards, including:

• Using specific contracts approved by the European Commission that give personal data the same protection it has in Europe
• Transferring data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission
• Where we use providers based in the US, ensuring they are part of an approved certification framework

By submitting your personal data, you consent to this transfer, storing, or processing.

10. Changes to Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

For material changes to this Privacy Policy, we will make reasonable efforts to provide notice, such as through a prominent notice on our Website or by sending you an email notification.

11. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Dutch Data Protection Authority

You have the right to make a complaint at any time to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens), the Dutch supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the authority, so please contact us in the first instance.

Autoriteit Persoonsgegevens: https://autoriteitpersoonsgegevens.nl